General information on Luas

  •  Transdev operate the Light Rail Transit System in Dublin called Luas. Previously known as Veolia Transport, it changed it’s name in March 2011 following a company merger.

  • The Railway Procurement Agency (RPA) is the state body responsible for Luas.

 

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In Brief:

  • There are two Luas tram lines, the Red line and the Green line.
  • The Red Line is 20kms in length and has 32 Stops. The Red Line runs from Tallaght to The Point and from Saggart to Connolly.
  • The Green Line is 16.5km in length and has 22 Stops. The Green Line runs from Brides Glen to St. Stephen’s Green through Sandyford.

 

  • 22 million passengers were carried in 2005
  • 26 million passengers were carried in 2006
  • 28.4 million passengers were carried in 2007
  • 27.4 million passengers were carried in 2008
  • 25.4 million passengers were carried in 2009
  • 27.4 million passengers were carried in 2010
  • 29.06 million passengers were carried in 2011
  • 29.4 million passengers were carried in 2012
  • 30.5 million passengers were carried in 2013
  • 80,000 passengers on average daily.

 

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Tram Times and information :


Effective from April 16th 2012


Check Direction of Travel


Green Line from St Stephen’s Green to Brides Glen is:           

Monday to Friday: 5.30am - 0.30am

Saturday: 6.30am -  0.30am

Sunday: 7.00am - 11.30pm

Bank Holidays: 7.00am - 11.30pm


Green Line the last tram from Brides Glen to St Stephen’s Green is:

Monday to Friday: Midnight 

Saturday: Midnight

Sunday: 11pm

Bank Holidays: 11pm


Red Line from The Point to Tallaght is:

Monday to Friday: 5.30am -  0.30am

Saturday: 6.30am - 0.30am

Sunday: 7.00am - 11.30pm

Bank Holidays: 7.00am - 11.30pm


Red Line the last tram from Tallaght to The Point is:

Monday to Friday: Midnight 

Saturday: Midnight

Sunday: 11pm

Bank Holidays: 11pm

 

Red Line the last tram from Saggart to Belgard is:

Monday to Friday 11.50pm

Saturday 11.50pm

Sunday 10.50pm

Bank Holiday 10.50pm

 

Red Line the last tram from The Point to Saggart is:

Monday to Saturday Midnight

Sunday 11pm

Bank Holiday 11pm

* Passengers intending to travel to Saggart should take any tram going in the direction of Tallaght and change at Belgard for tram service to Saggart.  

 

 

Remember passengers using Connolly Luas stop can walk 3 minutes to Busaras stop and travel to Tallaght, to Saggart and The Point.

 

 

  • Special services operate during the Christmas season, New Year and on other occasions.
  • During peak travel times 07:00am to 10:00am and 4:00pm to 7:00pm Luas trams operate every 4/ 5 minutes. Off peak trams will run every ten to fifteen minutes.

 

  • Information is available from www.luas.ie, Freephone Luas Customer Care 1800 300 604 and from route maps at Stops.
  • Passenger information displays are also at each Stop detailing when the next tram will arrive.
  • On board information consists of audio and visual announcements.
  • There is CCTV on board the tram and at Stops.
  • The central control room is located in the Red Cow Depot. Both lines are monitored from this location.
  • The control room is manned 24 hours a day by traffic supervisors who have communication with the tram drivers and Revenue Protection Officers. (RPO’s)

 

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What are peak times and off peak times?

 

Peak and Off Peak times can refer to service frequency and or fares.

 

Service Frequency: Peak times correspond to:

  • Monday to Friday: morning rush time (7am-9am) and evening rush time (4pm to 7pm)
  • Saturday, Sunday and Bank Holidays: 11.00am to 8.00pm

 

Fares: Peak fares apply 7.45am to 9.30am Monday to Friday excl. Bank Holidays. Off peak fares apply all other times.  

 

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The Trams

  • There are 66 vehicles in total.
  • The trams are manufactured in La Rochelle, France by Alstom Transport.
  • They are model type Citadis 301, 401 & 402
  • There are 33 Citadis 301 or 401 trams on the Red Line.
  • There are 7 Citadis 301 or 401 trams and 26 Citadis 402 trams on the Green Line.
  • The Citadis 301 and 401 trams are 40m in length.
  • The Citadis 402 trams are 43m in length.

 

Further information is available from Luas Free phone 1800 300 604.

 

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What do I do when issued a refund ticket?

You've been issued a refund ticket from our ticket vending machine (T.V.M) instead of correct change; this is usually due to that machine running out of coins. If this happens you have two options, you can: go to the depot at the Red Cow or Sandyford Stops between the hours of 9am and 5pm Monday to Friday and we can issue you with your refund or you can post this ticket in to our address (found in the contact us section) along with your name and address so we know where to send it back to.

 

If you have any other queries regarding refunds please contact Luas Customer Care on Freephone 1800 300 604

 

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Will my travel pass cover my fare for travelling on the Luas?

Yes. If you are a holder of a social welfare travel pass (smart pass for Northern Irish holders).Pass holders are permitted to free travel on Luas, we ask that you have your pass on your person at all times as tickets are regularly checked on board trams and you will need to present this if requested. If your pass states that it is a companion pass it is ok for your companion to travel freely with you for your journey. If you have any other questions please contact Luas Customer Care.

 

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Where do I find out information on Standard Fares?

For any information relating to Standard fares please contact Luas Customer Care with your query. Freephone: 1800 300 604 or email: info@luas.ie

To make payment on a standard fare with a credit/laser card, please go to the ‘Pay a Standard Fare’ option on our homepage.

 

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Can I take a bicycle on board the tram?

Only collapsible bicycles stored in a carrier bag may be brought on board. Otherwise no bicycles are allowed. This is stated in our Bye Laws.

 

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Where are the cycle parking facilities?

Bicycle racks are provided at most Stops

 

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Are animals allowed on Luas?

 

Guide Dogs are allowed on Luas. Other dogs and animals are allowed on the tram provided they are in an appropriate enclosed pet carrier case / box. Their travel is at the discretion of Luas Staff.

 

 

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Where can I cross the track?

There are designated crossing points at each Stop, where the track is level with the pathway. In the city you should also cross at pedestrian crossings, which usually cross roads and LUAS lines. Remember to use the Safe Cross Code when crossing.

 

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What do I do if I need assistance on board the tram or at the Stop?

Passengers requiring assistance should call Freephone 1800 300 604.

 

Luas Customer Care hours are Monday to Friday 7am – 7pm and Saturday 10am – 2pm

 

  • On board the tram there is an emergency passenger communication device, located on a doorpost to the right side of every pair of doors; this enables a passenger to speak directly with the driver.
  • There is an emergency brake lever located at every door which will cause the tram to Stop in the event on an emergency.
  • False activation of the emergency brake will result in a fine.
  • There is an Emergency Help Point at each Stop.
  • Press the large Red button once.
  • This will connect you to the control room.
  • The CCTV system at the Stop means the staff can see who has pressed the button.
  • The staff member and the passenger who requires assistance can now speak to each other.

 

Please note there is CCTV on board the tram and at the stop.

 

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How do I get from the Green Line to the Red Line?

There is no public transport linking the two. The most direct route is down Grafton Street, across College Green and up O ‘Connell Street to Abbey Street. It is a 15 minute walk.

 

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Information on the Ticket Vending Machine?

The Ticket Vending Machine (TVM) takes coins, notes, laser and credit cards, it also gives change. Luas Ticket Machines are accepting Credit/Debit Card transactions from €5.00 to a maximum of €150.00 per week. Transactions that are less than €30 cannot be paid for with a €50 note. This is because the machine dispenses coins only for change.

 It sells all types of tickets except annual tickets, Taxsaver tickets or smart cards. There are a minimum of two TVM’s per stop. In the case of the machine being out of order please notify our Customer Care Team on Freephone 1800 300 604. Please use another ticket vending machine to purchase a ticket.

You must have a valid ticket at all times on board the tram.

 

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What is the School Transport Scheme?

The School Transport Scheme is run by the Department of Education and Science and administered by Bus Eireann. For more information on how it is applicable to Luas contact Luas Customer Care Freephone 1800 300 604 or email info@luas.ie

 

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What height and power are the overhead wires?

The overhead wires contain 750vDC and are up at 6m unless indicated otherwise.

 

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Are the wires off at night?

No. The system is live at all times, unless it’s an emergency or planned works are to take place.

 

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Can you get electrocuted?

Yes – If you interfere with electricity – come in to contact with the overhead cables, or damage any of the electrical cabinets near the tramway.

 

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Can I drive in tram lanes?

No. Tram lanes marked LANA TRAM are specifically for trams only and can not be used by any other road users including buses, taxis or cyclists.

 

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Will I have to pay at the Park and Ride car parks?

The following parking tariffs apply to Luas Customers at the Park + Rides: 

Stillorgan, Sandyford, Red Cow, Tallaght and Cheeverstown
Luas Customers up to 4 hours (or part thereof) €2.00 
Luas Customers full day €4.00 

Balally 
Luas Customers up to 4 hours (or part thereof) €2.50 
Luas Customers full day €5.00 

Carrickmines 
Luas Customers up to 4 hours (or part thereof) €1.00 
Luas Customers full day €2.00

You must have a valid Luas ticket on the day you park. An additional charge will occur if you do not have a valid Luas ticket when you leave the car park. Ticket Machines accept 10c, 20c, 50c, €1, €2 and Credit and Debit Cards. Payment must be made before you make your journey.

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What age range is covered on a child fare?

Children aged 3 to 15 benefit from reduced fares. Children under the age of 3 can travel free on Luas but must be accompanied by a paying passenger.

 

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What is the journey time between Red Line Luas stops?

  • Total travel time from Saggart to Belgard is 11 minutes
  • Total travel time from Tallaght to Belgard is 7 minutes
  • Total travel time from Belgard to Suir Road is 16 minutes
  • Total travel time from Suir Road to Heuston is 8 minutes
  • Total travel time from Heuston to Busáras is 14 minutes
  • Total travel time from Busáras to The Point is 6 minutes

 

 

 

 

 

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Can I make group orders?

Luas can offer you the option of purchasing group tickets.

We can sell 1 day flexi and return fares for groups of 20 people or more.

Orders must be received at least 5 days before date of travel.

Payment methods are Laser/credit card,cheque or postal order.

 

Please call Luas Customer Care on Freephone 1800 300 604 for further information.

 

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What is the journey time between Green Line Luas stops?

  • Total travel time from St. Stephen's Green to Balally is 15 minutes
  • Total travel time from Balally to Sandyford is 5 minutes
  • Total travel time from Sandyford to Carrickmines is 13 minutes
  • Total travel time from Carrickmines to Brides Glen is 7 minutes

 

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Can I go from Connolly to The Point?

No, the trams operating out of Connolly only go to Tallaght. If you are at Connolly and want to go to The Point, you need to go to Busáras Stop (approx. 3 mins walk) or George’s Dock Stop (approx. 7 mins walk) and take the tram to The Point. Please ensure you read the On Stop Information Displays and the destination display above the driver’s cab to ensure you board the correct tram.

 

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At what time are the last trams?


The answer is it depends what direction you are travelling in.


Effective from April 16th 2012.


Green Line: the last tram from St Stephen’s Green to Brides Glen is:           

Monday to Friday: 0.30am

Saturday: 0.30am

Sunday: 11.30pm

Bank Holidays: 11.30pm


Green Line the last tram from Brides Glen to St Stephen’s Green is:

Monday to Friday: Midnight 

Saturday: Midnight

Sunday: 11pm

Bank Holidays: 11pm


Red Line the last tram from The Point to Tallaght is:

Monday to Friday: 0.30am

Saturday: 0.30am

Sunday: 11.30pm

Bank Holidays: 11.30pm


Red Line the last tram from Tallaght to The Point is:

Monday to Friday: Midnight 

Saturday: Midnight

Sunday: 11pm

Bank Holidays: 11pm

 

Red Line the last tram from Saggart to Belgard is:

Monday to Friday 11.50pm

Saturday 11.50pm

Sunday 10.50pm

Bank Holiday 10.50pm

 

Red Line the last tram from The Point to Saggart is:

Monday to Saturday Midnight

Sunday 11pm

Bank Holiday 11pm

* Passengers intending to travel to Saggart should take any tram going in the direction of Tallaght and change at Belgard for tram service to Saggart.  

 

 

Remember passengers using Connolly can walk 3 minutes to Busaras stop and travel to Tallaght, to Saggart and The Point.

 

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Can I go from Tallaght to Connolly?

 

Most trams from Tallaght will serve all stops to The Point. Going to the city centre to get to Connolly, change to any tram marked Connolly at Belgard interchange or at any stop after Belgard. Alternatively, stay on board and alight at Busaras stop, which is a 3 minute walk from Connolly Luas stop.
Check the on stop passenger information and the on tram displays for information. 

 

 

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How do I get from Connolly to Busáras?

Busáras Stop is a 3 minutes (approx.) walk from Connolly Stop.

 

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How do I get from George’s Dock to Connolly?

To get from George’s Dock to Connolly, cross Mayor Street Bridge, go straight on while keeping your right and then turn right at Connolly Luas Stop. It is a 2 minute walk.

 

 

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How do I get from Saggart to The Point?

 

 

Most trams from Saggart will serve all stops to Connolly. Going to the city centre to get to The Point change to any tram marked The Point at any stop after Fettercairn. Or Use the recommended interchanges:  Belgard or Busaras if you wish.

 

 

Check the on stop passenger information and the on tram displays for information.

 

 

 

 

I need to get to Tallaght Hospital from Fettercairn, how do I do it?

 

To get from Fettercairn to Tallaght Hospital you have to change at Belgard Interchange and board next tram going towards Tallaght. 

Will my travel pass cover my fare for travelling on the Luas?