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Service Commitment

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Trandev Ireland is the operator of Luas, Dublin’s Light Rail Tram System.

 

  Frequency Reliability Availability

At Transdev we are always striving to improve, to ensure we deliver a safe, reliable and innovative tram service to the people of Dublin. Every year we check our performance by surveying Luas customers' satisfaction of the service we provide. Behaviour & Attitudes conduct the survey. In 2013 the overall satisfaction rating was 83% and likely to recommend Luas as a transport option was 89%.  As a transport operator we will endeavour to make 100% ! Our attention to service delivery and customer care is framed by owning a Business Working Responsibly Mark, awarded to us by Business in the Community and  an ISO 9001: 2008 Quality Management System Certificate awarded to us by SGS Ireland Ltd in recognition of our commitment to quality and customer satisfaction.


Transdev has a proud history of serving communities throughout the world, currently with operations in 20 countries. We draw upon our international experience to the benefit of Dublin’s light rail tram system.


Under the current partnership with the government agency responsible for Luas, Railway Procurement Agency we are committed to operate in accordance with Luas Bye Laws and ensure our performance meets agreed customer service levels.


For further information on Luas Bye Laws please click .


It is our intention in Transdev not only to meet these requirements but to exceed them.


We welcome your suggestions and feedback. Please contact us and tell us what you think and email us at info@luas.ie

Performance figures

These are the performance figures for Luas as a percentage of scheduled Kilometres achieved.