Job Title Depot Receptionist
Reporting to Customer Service Manager
Responsibilities
- Handling general enquiries and visitors to Reception (50%)
- Fulfilling Customer Service Agent duties (10%)
- Processing SFN payments and Leap Card verification (10%)
- Managing the lost and found process (10%)
- Processing uniform and stationery orders and requests (10%)
- Providing additional administrative support, as required (10%)
Competencies
- Excellent interpersonal skills are a requirement for this role; friendly, outgoing and professional manner.
- Pro-active, flexible, energetic approach to work.
- Professional presentation.
- Excellent computer and MS Office skills.
- Experience in a similar role is an advantage but not a requirement.
- Your development is assured through on-the-job training and access to courses.
- Fluent English essential.
Experience
- The job holder must be able to demonstrate Excellent IT skills (Word, Excel) and administrative and organisational skills.
- They must also possess excellent written, verbal communication and interpersonal skills.
- A minimum of one year’s experience in a front-facing customer role.
EQUALITY STATEMENT
KeolisAmey Luas values the diversity, which exists in our city, and our aspiration is to reflect this diversity in our workforce. All employees must be aware of and committed to the KeolisAmey Luas Diversity Policy. All employees must also be aware of and comply with other Company requirements associated with Equality and Diversity issues relevant to their role.
To apply for this role, please email lua-recruitment@keolisameyluas.ie
